A remote-access scam usually starts with a pop-up, an email, a text, or a phone call about a virus, a refund, or a bank problem. The caller then tells you to install software so they can "fix" the computer. Once they can move the pointer, they may open financial accounts, change passwords, or walk you through a payment.
RingMyTech uses remote help only after a member requests support and gives permission. You can watch, and you can end the session. The seven checks are the standing test. This page is the longer explanation of the scam itself.
What the caller wants
They want you to believe the computer is in danger and that only they can see it well enough to save it. They may know the name of your bank because they can see the icon, not because they work there. They may ask you to log in "so they can check the account." They may ask you to read a one-time code from a text. None of that is required to look at a printer or a browser.
Payment requests in these calls often move to gift cards, wire transfers, or cryptocurrency. RingMyTech memberships are billed through checkout you start, not through a code you read aloud.
Refuse the session
If you did not contact them, do not install the software. Hang up. Close the page that gave you the number. A real company you already do business with can be reached on a number from its website, your statement, or the back of your card.
If a family member is the one on the phone, ask them to put the caller on hold and call you from a different line. Agree in advance that "do not tell your children" is the reason to tell them.
If they are already on the screen
Turn off Wi-Fi or unplug the router. Do not keep talking to the caller while you do it. After the connection is gone, call your bank if any financial site was open. Change email and bank passwords from a different device if you can. Report the incident to the FTC and, for internet crime, to the FBI's IC3.
Do not let the same person back on to "make sure it is clean." Call a helper you chose. The steps after a loss are on Scam help.
What legitimate remote help looks like
You started the request. The helper explains the next click before it happens. You can see the pointer. They pause when you are unsure. They disconnect when the task is done. RingMyTech sessions may be recorded for quality assurance, and we say so. We do not ask for a Social Security number, Medicare number, full banking password, gift card, or full credit card number.
Families who want this kind of help on purpose can read remote tech help and how families can support a parent from another place.
Unsure whether something is legitimate?
Read the message as it is. You do not have to decide alone, and you do not have to click first.
Sources
RingMyTech explains these topics in plain language. The agencies below publish the primary guidance.